Integrated Annual Report 2025

Review of operations

Supply chain – importers

Overview and performance matrix

INTERNATIONAL TAP DISTRIBUTORS (ITD)

Nature of business

Importer and distributor of brassware and accessories.

Strategic positioning Target market
Experience water's inspiration.
  • Italtile Retail, CTM and TopT store networks.
     
   Key performance indicators Trends 2025 Trends 2024
Sales   left right left right
Average selling price   down up
Margins   up up
Net profit   down up
Stock turn   down up
Closing inventory   up up
Key differentiators
  • Key component of the Group's vertically integrated supply chain.
  • Long-standing relationships with international suppliers and extensive import experience.
  • Efficient, state-of-the-art robotic warehouse facility.
  • Leading product quality in South Africa, including the Tivoli range.
2024/25 priorities Scorecard
  • Grow sales volumes through market share gains, to offset constrained consumer spend.
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  • Grow sales in the commercial projects segment to achieve meaningful and sustainable turnover improvement.
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  • Capitalise on stable supply lead times to drive improvement in retail stock turn.
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  • Manage margins in the context of volatile local currency and cost inflation.
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2024/25 major achievements 2025/26 priorities and prospects
  • Grew sales volumes out of Retail stores.
  • Maintained margin despite a decrease in average selling price and ongoing exchange rate volatility.
  • Implemented Tivoli strategic direction change to ensure that the brand remains strong in South Africa.
  • Retail sales volume growth through gains in market share is imperative in the context of continued constrained consumer spending and subdued investment sentiment.
  • Drive the execution of the 24-hour after-sales service promise to become the benchmark in South Africa in customer care.
  • Maintain pricing but continue to drive improvement in margin without increasing pricing to the market through improved procurement efficiency and effectiveness and improved range offering.
  • Focus on improved productivity across the business and intensified cost-containment measures to achieve profit growth targets.
  • Drive improvement in ITD and system-wide stock turns through ongoing improvement of inventory management and range rationalisation.

Supply chain – importers

Overview and performance matrix

CEDAR POINT

Nature of business

Importer and distributor of laminate and vinyl flooring, bathroom furniture, shower enclosures, sanitaryware, décor and other home-finishing products.

Strategic positioning Target market

Where service is the point.

Ensure competitiveness of the Group's retail stores by consistently supplying quality, fashionable home-improvement products at attractive prices.
  • Italtile Retail, CTM and TopT store networks.
   Key performance indicators Trends 2025 Trends 2024
Sales   up left right
Average selling price   up up
Margins   left right up
Net profit   up left right
Stock turn   left right down
Closing inventory down up
Key differentiators
  • An integral component of the Group's supply chain across merchandise categories.
  • Strong relationships with international and local stakeholders.
  • Buying power derived from Group volumes and common-site synergies.
  • Efficient warehousing and consolidated deliveries.
2024/25 priorities Scorecard
  • Grow sales.
tick
  • Revise product merchandise categories and introduce new fashion.
tick
  • Improve stock turns and reduce inventory.
tick
  • Improve visibility of all imported stock from manufacture to the customer.
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2024/25 major achievements 2025/26 priorities and prospects
  • Rationalised ranges with retail brands to enable faster introduction of new, fashionable products.
  • Significantly reduced slow-moving and obsolete ("toxic") stock.
  • Merged Italtile DC and Cedar Point Durban operations, resulting in favourable cost savings.
  • Improved inventory control and stock forecasting accuracy.
  • Grow sales volumes through the store network.
  • Improve stock turns and reduce system-wide inventory.
  • Improve store SKU in-stocks through continued enhancement of stock demand forecasting and planning with the retail network.
  • Improve productivity in the distribution operation to pass on better pricing to the stores.
  • Entrench customer-first culture.

Supply chain – importers

Overview and performance matrix

DISTRIBUTION CENTRE

Nature of business

Procures stock for the Group and is one of the largest importers of tiles in South Africa.

Provides warehousing, distribution and logistics services to the Group.

Target market
  • The Group's retail store networks and integrated suppliers.
   Key performance indicators Trends 2025 Trends 2024
Sales   down up
Average selling price   down down
Margins   down left right
Net profit   down up
Stock turn   up up
Closing inventory   up down
Key differentiators
  • Long-standing relationships with international suppliers and transport agents.
  • Extensive multi-decade import experience.
  • Bulk warehousing and efficient operations integrated into the Group's TMS.
  • Strong financial position facilitates optimal investment in inventory.
2024/25 priorities Scorecard
  • Continue to improve sales through stores by procuring fashionable product at attractive prices.
    • This is determined by the brand leaders
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  • Improve on time in full and retail in-stocks.
    • This is determined by the brand leaders
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  • Further improve the average vehicle utilisation rate on the TMS.
    • This has been achieved through better planning
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  • Continue to achieve savings on freight cost.
    • This has been achieved through communication with different agents to compare pricing and select the optimal choice for our needs
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2024/25 major achievements 2025/26 priorities and prospects
  • Improved stock turn.
  • Successfully completed transition of Cedar Point Durban into the DC warehouse.
  • Improved productivity and reduced costs by in-sourcing warehouse operations.
  • Improve stock turn.
  • Manage stock ageing to reduce slow-moving stock.
  • Source competitive ocean freight and logistics rates.