INTRODUCING OUR 2025 IAR

INTRODUCING OUR 2025 INTEGRATED ANNUAL REPORT

Italtile at a glance About our report Our business overview Financial highlights

ITALTILE

at a glance

A PROUDLY SOUTH AFRICAN MANUFACTURER,
FRANCHISOR AND RETAILER OF TILES,
BATHROOMWARE AND OTHER RELATED
HOME-FINISHING PRODUCTS
THIS IS ITALTILE

THIS IS ITALTILE

Our Board of directors Our executive leadership Our purpose Our values and beliefs Our timeline and milestones Our Group structure What sets us apart Retail footprint Manufacturing and export footprint Creating value through our business model The strength of our brands

FOR MORE THAN A DECADE, THANKS TO
A STRONG SUPPLIER PARTNERSHIPS, WE HAVE CURATED

extraordinary ranges

OF LUXURY TILES, TAPS,
SANWARE AND ACCESSORIES
STRATEGIC REVIEW

STRATEGIC REVIEW

Chairperson's statement Strategic focus areas

WELCOMING EVERY CUSTOMER – EACH ONE
DESERVING OF A BEAUTIFUL HOME – INTO OUR

inspiring ambience

AND ENCOURAGING THEM THROUGH
BRANDS THAT WILL ELEVATE THEIR OWN
SURROUNDINGS INTO A DELIGHTFUL SPACE
PERFORMANCE REVIEW

PERFORMANCE REVIEW

Chief Executive Officer's report
Review of operations

Retail brands Supply chain – manufacturers Supply chain – importers Support services
Chief Financial Officer's report Value added statement

WE HAVE SOUND ASSETS, COMPETENT, ENGAGED
AND MOTIVATED TEAMS, ROBUST ICONIC BRANDS,

industry~leading

TECHNOLOGY AND PRODUCTS, AND
THE COMPETITIVE ADVANTAGE OF A
VERTICALLY INTEGRATED SUPPLY CHAIN
SUSTAINABILITY

SUSTAINABILITY

Chief Executive Officer's letter to stakeholders Social and Ethics Committee report The environment we operate in Our stakeholders Strategic management of material risks Human capital and training Transformation report Environmental report Italtile and Ceramic Foundation report Corporate social investment report

OUR SUSTAINABILITY AGENDA IS REINFORCED BY
OUR PRACTICES, PROPERTIES, TECHNOLOGY AND

product offering,

DESIGNED AND MANAGED TO FACILITATE
SUSTAINABILITY
OUR GOVERNANCE

OUR GOVERNANCE

Corporate governance Remuneration Committee report

AT ITALTILE, SOUND GOVERNANCE AND

responsible

CORPORATE CITIZENSHIP UNDERPIN
OUR BUSINESS MODEL
FINANCIAL STATEMENTS

FINANCIAL STATEMENTS

Directors' responsibility statement Chief Executive Officer and Chief Financial Officer's responsibility statement Company Secretary's certificate Directors' report Audit and Risk Committee report Independent auditor's report Statements of comprehensive income Statements of financial position Statements of changes in equity Statements of cash flows Notes to the financial statements Analysis of shareholders

IRRESPECTIVE OF THE EXTERNAL
CHALLENGES, OUR

growth focus

WILL ALWAYS BE ON THE INTERNAL
LEVERS WITHIN OUR CONTROL
INFORMATION FOR SHAREHOLDERS

INFORMATION FOR SHAREHOLDERS

Shareholders' diary Corporate information Notice of virtual annual general meeting Annexure 1 – shareholders' virtual meeting guide Form of proxy Notes to the form of proxy Downloads

FROM OUR FOUNDER TO THE BOARD – TO SEVERAL BRAND-BUILDING EXPERTS, WITH DECADES OF

hands~on experience

ON THE SHOP FLOOR, WHERE RETAIL EXCELLENCE
AND SALES TRAINING ARE CORE DISCIPLINES
OUR DEPTH OF RETAIL EXPERTISE IS VAST

Currently viewing: Our purpose | Next: Our values and beliefs

Our purpose

ITALTILE IS A SOUTH AFRICAN GROUP INVESTED IN
A PORTFOLIO OF DIFFERENTIATED, COMPLEMENTARY,

focused retail

FORMATS AND MANUFACTURING FACILITIES
PRIORITISING OPERATIONAL EXCELLENCE

The Group actively seeks opportunities to vertically integrate the supply chain to improve price competitiveness for our customers.

Collaboration throughout the organisation and our culture of continuous improvement in performance will drive market share gains.

Strategic clarity, principle-driven, ethical leadership, cost-effective technology, and customer and staff-centred partnerships form the essence of who we are.

We deliver superior return on funds employed to our shareholders. We fight for the right of our customers to have a beautiful home.

Our mission and definition of victory

To be Africa's leading retailer of tiles, sanitaryware and ancillary products
To grow market share
To be an employer of choice
To build our leadership and succession pipeline
To be viewed by our suppliers as ethical and tough but fair
To be recognised as compassionate and caring through meaningful measurable CSI initiatives
To be innovative and strive for continuous improvement
To capitalise on the ever-accelerating pace of technological innovation for the benefit of customers and shareholders
To progress the imperative of transformation
To be a globally competitive manufacturer of tiles, baths and sanitaryware
To be our customers' number one choice in the merchandise categories we plan to own
To remain a cash positive business and maintain a dividend cover of two-and-a-half times
To ensure quality of earnings by driving free cash flow
To grow the business sustainably, while minimising our impact on the natural environment