Integrated Annual Report 2025

Our stakeholders

Our stakeholders influence and are affected by our policies, strategies and activities. The table below provides a summary of how value is derived for stakeholders, how we engaged with them, which of our material risks impact them and the relevant information provided in our IAR.

Shareholders and financial community

1
STAKEHOLDER
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 We strive to provide a sound investment case for the Company

Concerns and value derived   How we engage with our shareholders and financial community Further information
  • Sustainable earnings growth
  • Acceptable return on investment and dividends
  • Competent and ethical leadership
  • Sound and responsible ESG practices and policies
 
  • JSE SENS announcements
  • Integrated annual reports ("IARs")
  • Annual general meetings
  • Group website
  • Results presentations
  • One-on-one interactions with investors
  • Annual and interim results
Material risks*  
1
2
3
4
5
6
7
8

Employees

2
STAKEHOLDER
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 With our high-performance culture, we build strong, accountable teams and offer career growth and development

Concerns and value derived   How we engage with our employees Further information
  • Job security
  • Career development
  • Remuneration and recognition
  • Equal opportunities
  • Training and skills advancement
  • Conducive working environment
  • Economic and social support to their communities
 
  • Employee surveys
  • Performance reviews
  • Training and skills development opportunities
  • Newsletters
  • Roadshows and conferences
  • Regular meetings, extensive operational visits and other interactions
Material risks*  
1
2
3
4
6
7
8
9

Franchisees

3
STAKEHOLDER
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Our profitable and sustainable franchise model supports the Group's growth and provides opportunity for entrepreneurs

Concerns and value derived   How we engage with our franchisees Further information
  • Strong brands
  • Product quality
  • Efficient and effective supply chain
  • Marketing spend
  • Good store location
  • Franchise and business management support
  • Profitable operations
 
  • Annual brand conferences
  • Franchisee forums
  • Personal contact
  • Call-in and online support
  • Roadshows
  • Regular meetings, extensive operational visits and other interactions
Material risks*  
1
2
3
4
5
6
7
8

Suppliers and business partners

4
STAKEHOLDER
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We strive to provide a sound investment case for the Company

Concerns and value derived   How we engage with our shareholders and financial community Further information
  • Continuity of support
  • Timely payment
  • Fair treatment
  • B-BBEE compliance
  • Profitable operations
  • Volume growth
 
  • Annual brand conferences
  • Franchisee forums
  • Personal contact
  • Call-in and online support
  • Roadshows
  • Regular meetings, extensive operational visits and other interactions
Material risks*  
2
3
4
5
6
7
9

Government and regulators

5
STAKEHOLDER
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We strive to comply with all legislative and regulatory requirements

Concerns and value derived   How we engage with our employees Further information
  • Compliance with legislation and regulatory frameworks
  • Tax revenues
  • Transformation and employment equity
  • Support for communities
  • Responsible consumption of natural resources
 
  • Regular interactions with and submissions to relevant government institutions and regulatory bodies
Material risks*  
1
3
4
5
6
7

Communities

6
STAKEHOLDER
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Our success is dependent on the wellbeing and advancement of the communities in which we operate

Concerns and value derived   How we engage with our shareholders and financial community Further information
  • Economic and social support
 
  • Local job creation opportunities
  • Corporate social investment programmes
Material risks*  
1
3
4
6
7

Customers

7
STAKEHOLDER
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Our customers are central to all that we do and we strive to exceed their expectations

Concerns and value derived   How we engage with our shareholders and financial community Further information
  • Strong brands
  • Value and quality offering
  • Location accessibility
  • Positive customer shopping experience
  • Safe shopping environment
  • Responsible sourcing
 
  • Call-in and online support
  • Print, digital and social media
  • IARs
  • Surveys and Net Promoter Score
  • In-store interactions
  • Annual and interim results
Material risks*  
1
3
4
6
7
8
9

* Refer to Strategic management of material risks.

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