Creating value through our
business model
INPUTS
Through effective and sound management of our capitals, we create sustainable value.
HUMAN CAPITAL
- Our workforce, partners and franchisees
- Skills and training
- Ethics
- Transformation
- Health and safety
- Values and culture
FINANCIAL CAPITAL
- Cash generated from operations
- Strategic direction
- Risk management
INTELLECTUAL CAPITAL
- Trademarks and brands
- Product research and development
- Knowledge, experience and practices
- People, HR and governance systems
ACTIVITIES
A key strength of the Group is our integrated business model.
FRANCHISING
17%*
2019: 16%
Bearer of Group trademarks
MANUFACTURERS
34%*
2019: 35%
Manufacturer and supplier of tiles, sanitaryware, bathware, grout, adhesive, paint and related products
PROPERTIES
15%*
2019: 14%
Well maintained and strategically positioned property investments
SUPPLY AND SUPPORT SERVICES
13%*
2019: 16%
Distributors of imported tiles, brassware, accessories, tiling tools, wooden flooring, cabinets, décor and shower enclosures. Provider of various group services including IT, HR and marketing
RETAIL
21%**
2019: 19%
Retailers of tiles, wooden flooring, brassware, bathroomware, hardware, accessories, lighting and other home-finishing products
* Contribution to Group profit before tax.
MANUFACTURED CAPITAL
- Production and research facilities
- Procurement and supply chain
NATURAL CAPITAL
- Natural resources (land, air and water)
- Projects to reduce carbon footprint
Our business model supports delivery of our strategy and is shaped by our purpose, mission, values and beliefs.
OUTCOMES
OUTPUTS
-
System-wide
turnover ofR9,3 billion
-
Profit after tax of
R1,0 billion
-
Cash balance of
R860 million
-
Employees
2 609
-
Paid to employees
R790 million
-
Improved
customersentiment scores
-
Training spend on
employees ofR16 million
-
Franchised stores
71
-
Royalty income of
R129 million
from franchisees
-
Estimated market
value of propertyR4,3 million
-
Capital expenditure
ofR614 million
-
Total dividends of
R1 481 million
paid
-
Total taxation of
R416 million
paid
-
Social economic
development
spend ofR19,9 million
-
Production volumes
40 million
square metres
of tiles
-
Production volumes
1,3 million
pieces of
sanitaryware -
Production volumes
13,2 million
bags of adhesive
-
Solar power
generation of1,7 million kWh
at Sanitaryware
factory
-
Carbon footprint reduction of
13%

socially
responsible
franchisor,
manufacturer
and retailer
of tiles,
sanitaryware,
bathware and
other related
home-finishing
products

Legal structure is presented on our group structure.

Ethical and sound governance and corporate social responsibility underpin our business model