Our stakeholders

Our stakeholders influence and are affected by our policies, strategies and activities. The table below provides a summary of how value is derived for stakeholders, how we engaged with them, which of our material risks impact them and which information provided in our IAR is of importance to them.

Concerns and value derived		How we engage with our shareholders and financial community	Material risks*	Further information
Sustainable earnings growth Acceptable return on investment and dividends Competent and ethical leadership Good corporate governance		JSE SENS announcements IARs Annual general meetings Group website Results presentations One-on-one interactions with investors Annual and interim results	1	Chairman's statement
			2	Material issues, risks and opportunities
			3	CEO's report
			4	Review of operations
			5	CFO's report
			6	Financial results summary
				Corporate governance report
				Financial statements

Concerns and value derived		How we engage with our employees	Material risks*	Further information
Job security Career development Remuneration and recognition Equal opportunities Training and skills advancement Conducive working environment		Employee surveys Performance reviews Training and skills development opportunities Newsletters Roadshows Regular meetings, extensive operational visits and other interactions	3	Chairman's statement
			4	Material issues, risks and opportunities
			5	Transformation report
				CEO's report
				Review of operations
				Value added statement
				Corporate governance report

Concerns and value derived		How we engage with our franchisees	Material risks*	Further information
Strong brands Product quality Efficient and effective supply chain Marketing spend Good store location Franchise and business management support Profitable operations		Annual brand conferences Franchisee forums Personal contact Call-in and online support Roadshows Regular meetings, extensive operational visits and other interactions	1	Chairman's statement
			2	Material issues, risks and opportunities
			3	CEO's report
			4	Review of operations
			5
			6

Concerns and value derived		How we engage with suppliers and business partners	Material risks*	Further information
Continuity of support Timely payment Fair treatment BBBEE compliance Profitable operations Volume growth		Regular and fair procurement interactions	3	Chairman's statement
			4	Material issues, risks and opportunities
			6	CEO's report
				Value added statement
				Corporate governance report

Concerns and value derived		How we engage with government and regulators	Material risks*	Further information
Compliance with legislation and regulatory frameworks Tax revenues Transformation initiatives Support for communities Responsible consumption of natural resources		Regular interactions and submissions to relevant government institutions and regulatory bodies	1	Transformation report
			3	Environmental report
			4	Value added statement
			6	Corporate governance report
				Financial statements

Concerns and value derived		How we engage with our communities	Material risks*	Further information
Economic and social support		Local job creation opportunities Corporate social investment programmes	1	Supporting our communities
			3	Environmental report
			4	Corporate governance report

Concerns and value derived		How we engage with our customers	Material risks*	Further information
Strong brands Value and quality offering Location accessibility Positive customer shopping experience Safe shopping environment		Call-in and online support Print, digital and social media IARs Regular store visits Annual and interim results	1	Supporting our communities
			3	Environmental report
			4	Corporate governance report

* Refer to material issues risks and opportunities.