Review
of operations

Overview and performance matrix

Nature of business

  • Add value through recruiting and retaining fit-for-purpose personnel.
  • Develop and empower the Group's human capital resource through relevant training and support.

Target audience    
Support Centre, franchisees and employees.    
Key performance indicators Trends 2020 Trends 2019
ITALTILE    
Recruitment and retention of fit-for-purpose personnel.
Engagement with employees across the Group.
Development of appropriate skills training, learnerships and competencies.
Support the Group’s growth objectives and overriding strategy to deliver an incomparable customer experience.
Improve productivity and performance to achieve retail best practice benchmarks.
Develop leadership capability and capacity.    
Training programmes conducted.    
CERAMIC INDUSTRIES    
Recruitment and retention of fit-for-purpose personnel.    
Engagement with employees across the Group.    
Development of appropriate skills training, learnerships and competencies.    
Support the Group’s growth objectives and overriding strategy to deliver an incomparable customer experience.    
Improve productivity and performance to achieve manufacturing best practice benchmarks.    
Develop leadership capability and capacity.    
Training programmes conducted.
2019/20 priorities Scorecard
ITALTILE  
  • Introduce management programmes for TopT franchisees.
  • Achieve CETA accreditation of the Tiling and Plumbing Academy.
  • Continue driving BBBEE skills development initiatives.
In progress
  • Introduce the YES initiative into the business (YES is a business-led collaboration with government and labour to create one million work opportunities for youth in South Africa).
In progress
  • Drive the Learning Management system and continuously introduce new product information to better equip employees to successfully serve customers.
In progress
CERAMIC INDUSTRIES
  • Embed the Company’s culture and values through workshops and refresher induction sessions.
  • Improve awareness of the impact of alcohol and drug abuse and implement testing.
  • Finalise accreditation of the Ceramic Learnership with the Quality Council for Trades and Occupations.
In progress
  • Develop Ceramic's talent pool through the Junior Management Mentorship and Apprenticeship Programme.
2019/20 major achievements  
ITALTILE  
  • Achieved our highest-ever employee engagement score (77%), up from 74%.
  • The accreditation of our Training Academy was approved by the Construction CETA for NQF Level 3 qualification.
  • Successful completion of another CTM Operator Training Programme in partnership with the University of Stellenbosch. A total of 18 delegates graduated from the 2019 programme (2018: 19).
  • Our 12-month learnership programme providing individuals with the opportunity to gain work experience and obtain a qualification in the retail sector ended in January 2020 with an absorption rate of 63% (2019: 55%).
  • Development of the omnichannel experience, including a significant upgrade of our webstore platform.
CERAMIC INDUSTRIES  
  • Employees throughout the business were reinducted. The reinduction programme focused on the Company’s code of ethics and Ways of Working. The drive at business level focused on KPI deliverables with the emphasis on a high-performance culture.
  • The benefits of a focused and in-depth approach to on-boarding new employees has resulted in new recruits fully understanding and comprehending the complexity of the business.
  • Employees on the Adult Education Training (“AET”) programme delivered an average pass rate of 65%.
  • The implementation of panel interviewing has resulted in a robust approach to recruitment and selection.
  • Following the completion of awareness training on drug and alcohol abuse, testing for non-compliance with the Group's substance abuse policy was implemented.
2020/21 priorities  
ITALTILE  
  • Drive critical skills and competencies.
  • Strengthen the existing and future leadership bench.
  • Entrench a culture of continuous improvement and performance.
  • Drive diversity and inclusivity initiatives.
  • Drive initiatives to improve on areas identified on the BBBEE scorecard.
CERAMIC INDUSTRIES  
  • Support productivity improvements through improved performance management and create an environment for a high-performance culture.
  • Develop and implement a learning and development platform for training on standard operating practices.
  • Improve training to equip the middle management team for effectiveness.
  • Drive initiatives to improve the talent pipeline aligned with BBBEE scorecard commitments.
  • Accredit and implement a Ceramic Learnership, through the CETA, which will address the unique needs of our tile and sanitaryware factories.
  • Develop and implement platforms to engage and provide employees with support regarding their physical and mental health and family needs during the COVID-19 crisis. Engage and enable employees to understand the risks associated with COVID-19 and provide the necessary tools and resources to minimise and eliminate risks at work and at home.
2020/21 prospects  
ITALTILE  
  • The Group’s focus on productivity and performance has been intensified in the COVID-19 era and our role is to support this with appropriate workforce interventions.
  • Financial advice and long-term financial planning have been identified as key areas around which we need to share information and provide education for our employees.
  • Workforce capability and reskilling internal talent for the future remains a top priority in ensuring continued business success.
CERAMIC INDUSTRIES  
  • Equipping and training middle management team effectiveness.
  • Employee engagement survey to be launched again in the next financial year.
  • Improve employee experience and engagement through bi-annual ‘town-hall’ meetings.
  • Accredit and implement a Ceramic Learnership (through the CETA), which will address the unique needs of our tile and sanitaryware factories.
  • Realign the Ways of Working programme to gain optimum results as we face COVID-19 challenges.