Financial highlights | Italtile Limited | Integrated Annual Report 2021

INTRODUCING
OUR 2021 IAR

INTRODUCING OUR 2021 IAR

Our business at a glance About our report

Financial highlights Chairman's statement

Our partnership and profit-sharing ethos incentivises and rewards our people to participate in the growth and success of our business. It is extremely satisfying that through our widespread profit share scheme, we were able to appropriately reward our team for their improved productivity and exceptional contribution to our results. In excess of R290 million in profit share was booked for employees across the business during the review period.
THIS IS
ITALTILE

THIS IS ITALTILE

Our purpose and strategic focus Our timeline and milestones Our Group structure What sets us apart

Where we operate Creating value through our business model The strength of our brands

In the concerning and adverse operating conditions we face, our priority is to focus on those factors that we can control and influence.

We are confident that if we execute retail excellence disciplines better at every customer touchpoint and reduce existing inefficiencies in our business, we will build further momentum in the business to deliver sales and profit growth and gain market share.
OUR
PERFORMANCE

OUR PERFORMANCE

Chief Executive Officer's report Review of operations Supply chain: Importers Supply chain: Manufacturers Support services

Chief Financial Officer's report Financial results summary Value added statement Seven-year review

In the concerning and adverse operating conditions we face, our priority is to focus on those factors that we can control and influence.

We are confident that if we execute retail excellence disciplines better at every customer touchpoint and reduce existing inefficiencies in our business, we will build further momentum in the business to deliver sales and profit growth and gain market share.
SUSTAINABILITY

SUSTAINABILITY

Chief Executive Officer's letter to stakeholders Social and ethics committee report The environment we operate in Material issues, risks and opportunities Our stakeholders Human resources and training

Transformation Our people Italtile and Ceramic Foundation Trust report Corporate social responsibility report Environmental report

Pleasing progress was achieved across all key performance indicators reflected by the strong results reported; improved customer sentiment scores; achievement of all productivity benchmarks; an improved BBBEE score from level 4 to 2; further development of the depth of talent and advancement of our ESG journey.
OUR
GOVERNANCE

OUR GOVERNANCE

Our Board of directors Our executive leadership

Corporate governance Remuneration committee report

Our core values are fairness, integrity, honesty, empowerment, human dignity, excellence, servant leadership and partnership.
These are not simply words on walls.

We drive our business with these values; they inform our policies, practices and decisions. By focusing narrowly on these guiding principles, we have entrenched a Groupwide value system, and through this, will continue to implement good corporate governance disciplines across all of our business units.

ADDITIONAL
INFORMATION

ADDITIONAL INFORMATION

Shareholders' diary Corporate information Notice of virtual annual general meeting

Annexure 1 to notice of virtual AGM Form of proxy Notes to the form of proxy

Despite the significant uncertainty created by the pandemic leading up to and during the financial year, our business has weathered the challenges well and emerged a more resilient and self-reliant entity. This can be attributed to the extensive improvements made across the Group over the past three years, and our ability to respond with agility within the parameters of our proven, consistent strategies.
DOWNLOADS

•	the resilience of our team and robust business model;
•	our continued investment and emphasis on innovating for the future;
•	our unwavering focus on improving the customer shopping experience;
•	our ethos of profit-sharing and partnership with our people: and
•	pandemic related changes in consumer spending patterns.