Creating value through our business model
Ethical and sound governance and corporate social responsibility underpin our business model
Our business model supports delivery of our strategy and is shaped by our purpose, mission, values and beliefs.
Inputs
Through effective and sound management of our capitals, we create sustainable value.
Human capital
- Our workforce, partners and franchisees
- Skills and training
- Ethics
- Transformation
- Health and safety
- Values and culture
Financial capital
- Cash generated from operations
- Strategic direction
- Risk management
Intellectual capital
- Trademarks and brands
- Product research and development
- Knowledge, experience and practices
- People, HR and governance systems
Social capital
- Our customers
- Corporate social investment
- Our brands and reputation
- Regulatory and governmental authorities
Manufactured capital
- Production and research facilities
- Procurement and supply chain
Natural capital
- Natural resources (land, air and water)
- Projects to reduce carbon footprint
Activities and drivers of revenue
A key strength of the Group is our integrated business model.
Franchising
11%*
2020: 17%
Bearer of Group trademarks and franchisor of retail brands
Properties
12%*
2020: 15%
Well maintained and strategically positioned rental yielding properties
Supply and Support Services
14%*
2020: 13%
Distributors of imported tiles, brassware, accessories, tiling tools, wooden flooring, cabinets, décor and shower enclosures. Provider of various Group services including IT, HR and marketing
Manufacturers
42%*
2020: 34%
Manufacturer and supplier of tiles, sanitaryware, bathware, grout, adhesive, paint and related products
Retail
21%*
2020: 21%
Retailers of tiles, wooden flooring, brassware, bathroomware, hardware, accessories, lighting and other home-finishing products
| * | Contribution to Group profit before tax. |
Outcomes
Human capital
Social capital
Financial capital
Manufactured capital
Intellectual capital
Natural capital
System-wide turnover
R11,6 billion
Profit after tax
R1,8 billion
Cash balance
R1,1 billion
Employees
2 613
Paid to employees
R1 billion
Franchised stores
71
Training and bursary spend of
R59 million
Improved customer sentiment scores
Royalty income from franchises
R122 million
Total taxation paid
R738 million
Capital expenditure
R1 billion
Total dividends paid
R559 million
Production volumes
(pieces of sanitaryware)
1,8 million
Social economic development spend
R62 million
Production volumes
(square metres of tiles)
50 million
Estimated market value of property portfolio
R4,5 billion
Production volumes
(bags of adhesive)
16,2 million
Solar power generation at stores of
506 MWh
Improved manufacturing energy efficiencies
Outputs
World-class socially responsible franchisor, manufacturer and retailer of tiles, sanitaryware, bathware and other related homefinishing products
