Our stakeholders

Our stakeholders influence and are affected by our policies, strategies and activities. The table below provides a summary of how value is derived for stakeholders, how we engaged with them, which of our material risks impact them and which information provided in our IAR is of importance to them.

SHAREHOLDERS AND FINANCIAL COMMUNITY We strive to provide a sound investment case for the Company
Concerns and value derived	How we engage with our shareholders and financial community	Material risks*	Further information
Sustainable earnings growth Acceptable return on investment and dividends Competent and ethical leadership Sound and responsible ESG practices and policies	JSE SENS announcements IARs Annual general meetings Group website Results presentations One-on-one interactions with investors Annual and interim results	1	Chairman’s statement
		2	CEO’s report
		3	Review of operations
		4	CFO’s report
		5	Financial results summary
		6	Material issues, risks and opportunities
		7	Corporate governance report
		8	Financial statements

EMPLOYEES With our high-performance culture, we build strong, accountable teams and offer career growth and development
Concerns and value derived	How we engage with our employees	Material risks*	Further information
Job security Career development Remuneration and recognition Equal opportunities Training and skills advancement Conducive working environment Economic and social support to their communities	Employee surveys Performance reviews Training and skills development opportunities Newsletters Roadshows and conferences Regular meetings, extensive operational visits and other interactions	2	CEO’s report
		4	Review of operations
		6	CFO’s report
		4	Material issues, risks and opportunities
		7	Corporate governance report
		8	Financial statements

 

FRANCHISEES Our profitable and sustainable franchise model supports the Group’s growth and provides opportunity for entrepreneurs
Concerns and value derived	How we engage with our franchisees	Material risks*	Further information
Strong brands Product quality Efficient and effective supply chain Marketing spend Good store location Franchise and business management support Profitable operations	Annual brand conferences Franchisee forums Personal contact Call-in and online support Roadshows Regular meetings, extensive operational visits and other interactions	1	Chairman’s statement
		2	CEO’s report
		3	Review of operations
		4	Material issues, risks and opportunities
		5	Transformation report
		6	Financial statements
		7
		8

 

SUPPLIERS AND BUSINESS PARTNERS Our operations are supported by various suppliers and business partners
Concerns and value derived	How we engage with our shareholders and financial community	Material risks*	Further information
Continuity of support Timely payment Fair treatment B-BBEE compliance Profitable operations Volume growth	Annual brand conferences Franchisee forums Personal contact Call-in and online support Roadshows Regular meetings, extensive operational visits and other interactions	2	Chairman’s statement
		4	CEO’s report
		5	Review of operations
		6	Material issues, risks and opportunities
			Transformation report
			Financial statements

 

GOVERNMENT AND REGULATORS We strive to comply with all legislative and regulatory requirements
Concerns and value derived	How we engage with our franchisees	Material risks*	Further information
Compliance with legislation and regulatory frameworks Tax revenues Transformation and employment equity Support for communities Responsible consumption of natural resources	Regular interactions and submissions to relevant government institutions and regulatory bodies	1	Value added statement
		3	Transformation report
		4	Environmental report
		5	Corporate governance report
		6	Financial statements
		7

 

COMMUNITIES Our success is dependent on the wellbeing and advancement of the communities in which we operate
Concerns and value derived	How we engage with our communities	Material risks*	Further information
Economic and social support	Local job creation opportunities Corporate social investment programmes	1	Transformation report
		4	Environmental report
		6	Italtile and Ceramic Foundation Trust report
		7	Corporate social responsibility report
			Corporate governance report

 

CUSTOMERS Our customers are central to all that we do and we strive to exceed their expectations
Concerns and value derived	How we engage with our customers	Material risks*	Further information
Strong brands Value and quality offering Location accessibility Positive customer shopping experience Safe shopping environment Responsible sourcing	Call-in and online support Print, digital and social media IARs Surveys and Net Promoter Score In-store interactions Annual and interim results	1	Environmental report
		4	Italtile and Ceramic Foundation Trust report
		6	Corporate social responsibility report
		7	Corporate governance report
		8