• Chairman’s statement We are mindful that our customers choose to shop in our stores rather than at competitor offerings because of the experience they enjoy. Accordingly, we will continue to focus our efforts on constantly enhancing that experience.read more...
  • Review of operations The theme underlying our growth strategy is retail excellence – an intensive focus on the retail detail – in all the customer-facing elements of the Group’s offering, including: place, product, price, people and promotions. read more...

Overview

* Excluding treasury shares.
# From continuing operations.
o Aggregated turnover of the Group-owned stores and entities, and franchise stores.

 

Review of operations


Italtile Retail’s status as the leading trendsetter in the premium home improvement market is based on management’s unrelenting focus on enhancing its products and people to deliver an exceptional shopping experience for its customers.

Italtile Retail report

Overview and performance matrix

Nature of business

Leading fashion retailer of exclusive ranges of tiles, bathware and related products.

Target market

LSM 8 – 10

Discerning consumers in the upper middle and premium end segment and professional projects market.

Number of stores

9 including web store

Key performance indicators

Trends 2015

Trends 2014

Sales

Average price inflation

Margins

Net profit

Stock turn

Key differentiators

Trendsetter and leading buyer of exclusive high quality fashionable international and local products.

Widely recognised as industry front-runner in environmentally sensitive products.

Well-established specialist expertise and nationwide network.

Strategic positioning

Live beautifully.
Read more...



An industry veteran of 32 years, CTM enjoys a longstanding reputation as the price and product leader in the sector. However, management is confident that there are opportunities for further growth within the business, as well as in the marketplace.

CTM report

Overview and performance matrix

Nature of business

Leading specialist retailer of tiles, laminate boards, taps, sanitaryware, bathroom furniture and accessories.

Target market

LSM 5 – 8

Middle income DIY customers and small builders.

Number of stores

82 (in South and East Africa).

Group-owned: 40*

Franchised: 42

*Includes web store

Key performance indicators

Trends 2015

Trends 2014

Sales

Average price inflation

Margins

Net profit

Stock turn

Key differentiators

Local and international buying power.

Year-round value offering.

Integrated Supply Chain ensuring consistent availability of stock.

Strategic positioning

Big savings. More style.

Read more...


Over the past year TopT performed in line with management’s expectations, whilst simultaneously demonstrating the potential to expand the business. A range of opportunities has been identified to ensure that growth continues at the current pace.

TopT report

Overview and performance matrix

Nature of business

Retailer of home-finishing products including tiles, paint, ceiling décor, taps, sanitaryware, hardware and accessories.

Target market

LSM 4 – (lower) 7

Entry-level value offering strategically situated in under-serviced rural areas and outlying markets in close proximity to urban townships.

Number of stores

35

Group-owned: 6

Franchised: 29

Key performance indicators

Trends 2015

Trends 2014

Sales

Average price inflation

Margins

Net profit

Stock turn

Key differentiators

Flexible, opportunistic home-finishing product range.

Affordability and availability of stock and accessibility to market.

Strong community relationships.

Strategic positioning

Every price a LOW price.
Read more...