“I believe that progress was achieved in certain areas of the business. However, we have extensive work to do to attain our dream of becoming the best retailer in the world of tiles, sanitaryware and ancillary products.”
View chairman’s statementFor a more detailed breakdown and more information
please view the group at a glance.
In line with the strategy to continually delight our customers, every Italtile Retail salesperson completed a bespoke internationally accredited interior design course, enabling them to complement their extensive product knowledge with authoritative insight into fashion and design.
Italtile complete overview
While CTM’s performance rating programmes, Voice of the Customer and Mystery Shopper, recorded better levels of customer service and sentiment in the stores, further improvements need to be made across the business to bring it in line with management’s expectations.
CTM complete overview
In the period under review, TopT achieved national brand status with the expansion of its store footprint to 64 stores – situated across all nine provinces. The good local geographical distribution of sites was complemented by the opening of a store in Botswana in July 2017.
TopT complete overview
