Our stakeholders

With our high-performance culture, we build strong, accountable teams and offer career growth and development

Concerns and value derived	How we engage with our employees	Material risks*	Further information
Job security Career development Remuneration and recognition Equal opportunities Training and skills advancement Conducive working environment Economic and social support to their communities	Employee surveys Performance reviews Training and skills development opportunities Newsletters Roadshows and conferences Regular meetings, extensive operational visits and other interactions		CEO's report
			Review of operations
			CFO's report
			Strategic management of material risks
			Corporate governance
			Financial statements

Our profitable and sustainable franchise model supports the Group's growth and provides opportunity for entrepreneurs

Concerns and value derived	How we engage with our franchisees	Material risks*	Further information
Strong brands Product quality Efficient and effective supply chain Marketing spend Good store location Franchise and business management support Profitable operations	Annual brand conferences Franchisee forums Personal contact Call-in and online support Roadshows Regular meetings, extensive operational visits and other interactions		Chairperson's statement
			CEO's report
			Review of operations
			Strategic management of material risks
			Transformation report
			Financial statements

We strive to provide a sound investment case for the Company

Concerns and value derived	How we engage with suppliers and business partners	Material risks*	Further information
Continuity of support Timely payment Fair treatment B-BBEE compliance Profitable operations Volume growth	Annual brand conferences Franchisee forums Personal contact Call-in and online support Roadshows Regular meetings, extensive operational visits and other interactions		Chairperson's statement
			CEO's report
			Review of operations
			Strategic management of material risks
			Transformation report
			Financial statements

We strive to comply with all legislative and regulatory requirements

Concerns and value derived	How we engage with government and regulators	Material risks*	Further information
Compliance with legislation and regulatory frameworks Tax revenues Transformation and employment equity Support for communities Responsible consumption of natural resources	Regular interactions and submissions to relevant government institutions and regulatory bodies		Value added statement
			Transformation report
			Environmental report
			Corporate governance
			Financial statements

Our success is dependent on the well-being and advancement of the communities in which we operate

Concerns and value derived	How we engage with our communities	Material risks*	Further information
Economic and social support	Local job creation opportunities Corporate social investment programmes		Transformation report
			Environmental report
			Italtile and Ceramic Foundation Trust report
			Corporate social responsibility report
			Corporate governance

Our customers are central to all that we do and we strive to exceed their expectations

Concerns and value derived	How we engage with our customers	Material risks*	Further information
Strong brands Value and quality offering Location accessibility Positive customer shopping experience Safe shopping environment Responsible sourcing	Call-in and online support Print, digital and social media IARs Surveys and Net Promoter Score In-store interactions Annual and interim results		Environmental report
			Italtile and Ceramic Foundation Trust report
			Corporate social responsibility report
			Corporate governance