Creating value through our business model
INPUTS
Through effective and sound management of our capitals, we create sustainable value.
Human capital
- Our workforce, partners and franchisees
- Skills and training
- Ethics
- Transformation
- Health and safety
- Values and culture
Financial capital
- Cash generated from operations
- Strategic direction
- Risk management
Intellectual capital
- Trademarks and brands
- Product research and development
- Knowledge, experience and practices
- People, HR and governance systems
Social capital
- Our customers
- Corporate social investment
- Our brands and reputation
- Regulatory and governmental authorities
Manufactured capital
- Production and research facilities
- Procurement and supply chain
Natural capital
- Natural resources (land, air and water)
- Projects to reduce carbon footprint
ACTIVITIES AND DRIVERS OF REVENUE
A key strength of the Group is our integrated business model.
Franchising
16%*
2023: 15%
Bearer of Group trademarks and franchisor of retail brands
Properties
15%*
2023: 14%
Well-maintained and strategically positioned rental yielding properties
Supply and support services
16%*
2023: 13%
Distributors of imported tiles, brassware, accessories, tiling tools, wooden flooring, cabinets, décor and shower enclosures. Provider of various Group services including IT, HR and marketing
Manufacturers
28%*
2023: 34%
Manufacturer and supplier of tiles, sanitaryware, bathware, grout, adhesive, paint and related products
Retail
25%*
2023: 24%
Retailers of tiles, wooden flooring, brassware, bathroomware, hardware, accessories and other home-finishing products
* Contribution to Group profit before tax.
Our business model supports delivery of our strategy and is shaped by our purpose, mission, values and beliefs.
OUTCOMES
System-wide turnover
R11,5 billion
Capitals affected:
Human, Financial, Intellectual,
Social, Manufactured and Natural
Profit after tax
R1,5 billion
Capitals affected:
Human, Financial, Intellectual,
Social, Manufactured and Natural
Cash balance
R1,8 billion
Capitals affected:
Financial
Employees
2 297
Capitals affected:
Human
Paid to employees
R1,2 billion
Capitals affected:
Human
Franchised stores
74
Capitals affected:
Intellectual and Social
Training and bursary spend of
R18,1 million
Capitals affected:
Human
Positive customer sentiment scores
Capitals affected:
Social
Royalty income from franchises
R146 million
Capitals affected:
Intellectual
Total taxation paid
R543 million
Capitals affected:
Social and Financial
Capital expenditure
R609 million
Capitals affected:
Financial
Total dividends paid
R606 million
Capitals affected:
Financial
Production volumes
(pieces of
sanitaryware)
1,9 million
Capitals affected:
Manufactured
Production volumes
(bags of adhesive)
14,4 million
Capitals affected:
Manufactured
Production volumes
(square metres of
tiles)
42,5 million
Capitals affected:
Manufactured
Group CSI and Foundation spend
R114,0 million
Capitals affected:
Social
Solar power generation at stores of
2 037 MWh
Capitals affected:
Natural
Improved manufacturing energy efficiencies
Capitals affected:
Social, Manufactured and Natural
World-class socially responsible franchisor, manufacturer and retailer of tiles, sanitaryware, bathware and other related home-finishing products
