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Our stakeholders

Our stakeholders influence and are affected by our policies, strategies and activities. The table below provides a summary of how value is derived for stakeholders, how we engaged with them, which of our material risks impact them and which information provided in our IAR is of importance to them.

1

SHAREHOLDERS AND FINANCIAL COMMUNITY

We strive to provide a sound investment case for the Company

Concerns and value derived How we engage with our shareholders and financial community Material
risks*
Further information
  • Sustainable earnings growth
  • Acceptable return on investment and dividends
  • Competent and ethical leadership
  • Sound and responsible ESG practices and policies
  • JSE SENS announcements
  • IARs
  • Annual general meetings
  • Group website
  • Results presentations
  • One-on-one interactions with investors
  • Annual and interim results
Chairman's statement
CEO's report
Review of operations
CFO's report
Strategic management of material risks
Corporate governance
Financial statements
2

EMPLOYEES

With our high-performance culture, we build strong, accountable teams and offer career growth and development

Concerns and value derived How we engage with our shareholders and financial community Material
risks*
Further information
  • Job security
  • Career development
  • Remuneration and recognition
  • Equal opportunities
  • Training and skills advancement
  • Conducive working environment
  • Economic and social support to their communities
  • Employee surveys
  • Performance reviews
  • Training and skills development opportunities
  • Newsletters
  • Roadshows and conferences
  • Regular meetings, extensive operational visits and other interactions
CEO's report
Review of operations
CFO's report
Strategic management of material risks
Corporate governance
  Financial statements
3

FRANCHISEES

Our profitable and sustainable franchise model supports the Group’s growth and provides opportunity for entrepreneurs

Concerns and value derived How we engage with our shareholders and financial community Material
risks*
Further information
  • Strong brands
  • Product quality
  • Efficient and effective supply chain
  • Marketing spend
  • Good store location
  • Franchise and business management support
  • Profitable operations
  • Annual brand conferences
  • Franchisee forums
  • Personal contact
  • Call-in and online support
  • Roadshows
  • Regular meetings, extensive operational visits and other interactions
Chairman's statement
CEO's report
Review of operations
Strategic management of material risks
Transformation report
Financial statements
 
 

* Refer to Strategic management of material risks.

4

SUPPLIERS AND BUSINESS PARTNERS

Our operations are supported by various suppliers and business partners

Concerns and value derived How we engage with our shareholders and financial community Material
risks*
Further information
  • Continuity of support
  • Timely payment
  • Fair treatment
  • B-BBEE compliance
  • Profitable operations
  • Volume growth
  • Annual brand conferences
  • Franchisee forums
  • Personal contact
  • Call-in and online support
  • Roadshows
  • Regular meetings, extensive operational visits and other interactions
2 Chairman's statement
4 CEO's report
5 Review of operations
6 Strategic management of material risks
  Transformation report
  Financial statements

 

5

GOVERNMENT AND REGULATORS

We strive to comply with all legislative and regulatory requirements

Concerns and value derived How we engage with our shareholders and financial community Material
risks*
Further information
  • Compliance with legislation and regulatory frameworks
  • Tax revenues
  • Transformation and employment equity
  • Support for communities
  • Responsible consumption of
    natural resources
  • Regular interactions and submissions to relevant government institutions and regulatory bodies
1 Value added statement
3 Transformation report
3 Environmental report
4 Corporate governance
5 Financial statements
7  

 

6

COMMUNITIES

Our success is dependent on the well-being and advancement of the communities in which we operate.

Concerns and value derived How we engage with our shareholders and financial community Material
risks*
Further information
  • Economic and social support
  • Local job creation opportunities
  • Corporate social investment programmes
1 Transformation report
4 Environmental report
6 Italtile and Ceramic Foundation Trust report
7 Corporate social responsibility
  Corporate governance

 

7

CUSTOMERS

Our customers are central to all that we do and we strive to exceed their expectations

Concerns and value derived How we engage with our shareholders and financial community Material
risks*
Further information
  • Strong brands
  • Value and quality offering
  • Location accessibility
  • Positive customer shopping experience
  • Safe shopping environment
  • Responsible sourcing
  • Call-in and online support
  • Print, digital and social media
  • IARs
  • Surveys and Net Promoter Score
  • In-store interactions
  • Annual and interim results
1 Environmental report
4 Italtile and Ceramic Foundation Trust report
6 Corporate social responsibility report
7 Corporate governance
8  
* Refer to Strategic management of material risks.