Integrated Annual Report
2019

Currently viewing: What sets us apart | Next: Where we operate

What sets us apart

01

Strategic portfolio of strong retail brands, which appeal to customers across the     income spectrum

02

Integrated supply chain which underpins our policy of ‘right product at the right time,     place and price’.

03

Flat, low-cost organisational structure comprising strong teams and unique individuals     intimately involved in the operations.

04

Recognition that our people are key to our competitive advantage and hence continued     investment in them is paramount.

05

Strong partnerships with employees, equity partners and entrepreneurial franchisees.

06

Reward and empowerment ethos which incentivises personnel to participate in the     profitability of the business.

07

Extensive property portfolio which comprises high profile, well maintained, aspirational     stores, state-of-the-art factories, and productive quarries.

08

A customer-centric philosophy which ensures all our activities are centered on keeping     them top of mind.

09

Sustained investment in improving and innovating the shopping experience and ensuring     the offering remains attractive to traditional customers and new, emerging homeowners.

10

Concerted focus on developing and employing industryleading technology in both our     retail offering and manufacturing operations.

11

Long-standing reputation as the industry trend setter and fashion authority.