Integrated Annual Report
2019

Currently viewing: Engaging with our stakeholders | Next: Strategic focus

Engaging with our stakeholders

1. Shareholders and financial community  
Concerns How we engage with our shareholders and financial community Material risks* Further information
  • Sustainable earnings growth
  • Acceptable return on investment and dividends
  • Competent and ethical leadership
  • Good corporate governance
  • JSE SENS announcements
  • Integrated Annual Reports
  • Annual general meetings
  • Group website
  • Results presentations
  • One-on-one interactions with investors
  • Interim results
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 CEO’s report
Review of operations
Material issues, risks and opportunities
Financial results summary
Corporate governance report
Financial statements
  Financial Director’s report
2. Employees  
Concerns How we engage with our employees Material risks* Further information
  • Job security
  • Career development
  • Remuneration and recognition
  • Equal opportunities
  • Training and skills advancement
  • Conducive working environment
  • Employee surveys
  • Performance reviews
  • Training and skills development opportunities
  • Newsletters
  • Roadshows
  • Regular meetings, extensive operational visits and other interactions
 4 5 CEO’s report
Review of operations
Material issues, risks and opportunities
Corporate governance report
Value added statement
Transformation report
3. Franchisees  
Concerns How we engage with our franchisees Material risks* Further information
  • Strong brands
  • Product quality
  • Efficient and effective supply chain
  • Marketing spend
  • Good store location
  • Franchise and business management support
  • Profitable operations
  • Annual brand conferences
  • Franchisee forums
  • Personal contact
  • Call-in and online support
  • Regular store visits
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 CEO’s report
Review of operations
Material issues, risks and opportunities
 
 
 
4. Suppliers and business partners  
Concerns How we engage with suppliers and business partners Material risks* Further information
  • Continuity of support
  • Timely payment
  • Fair treatment
  • BBBEE compliance
  • Profitable operations
  • Regular and fair procurement interactions
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 Material issues, risks and opportunities
Corporate governance report
Value added statement
5. Government and regulators  
Concerns How we engage with government and regulators Material risks* Further information
  • Compliance with legislation and regulatory frameworks
  • Tax revenues
  • Transformation initiatives
  • Support for communities
  • Responsible consumption of natural resources
  • Regular interactions and submissions to relevant government institutions and regulatory bodies
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 Corporate governance report
Value added statement
Financial statements
Transformation report
Environmental and sustainability report
6. Communities  
Concerns How we engage with our communities Material risks* Further information
  • Economic and social support
  • Local job creation opportunities
  • Corporate social investment programmes
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 Environment and sustainability report
Corporate governance report
Supporting our communities
7. Customers  
Concerns How we engage with our customers Material risks* Further information
  • Strong brands
  • Value and quality offering
  • Location accessibility
  • Positive customer shopping experience
  • Call-in and online support
  • Print, digital and social media
  • Integrated Annual Reports
  • Surveys and Mystery Shopping
  • Regular store visits
  • Interim results
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 Environment and sustainability report
Corporate governance report
Supporting our communities
* Refer to Material issues, risks and opportunities.