Integrated Annual Report

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Creating value through our business model

Our business model supports delivery of our strategy and is shaped by our purpose, mission, values and beliefs.

Human capital
Human capital
  • Our workforce, partners and franchisees
  • Skills and training
16%* 2018: 15%
Bearer of Group trademarks
35%* 2018: 33%
Manufacturer and supplier of tiles, sanitaryware, bathware,
grout, adhesive, paint and related products
2018: 14%
Property investments
Supply and Support Services
16%* 2018: 18%
Distributors of imported tiles, brassware, accessories,
tiling tools, laminated boards, cabinets, d├ęcor and
shower enclosures. Provider of various group services
19%* 2018: 20%
Retailers of tiles, laminated boards, brassware,
bathroomware, hardware, accessories and other homefinishing products
Financial capital
Financial capital
  • Cash generated from operations
Intellectual capital
Intellectual capital
  • Trademarks and brands
  • Product research and development
  • Knowledge, experience and practices
  • People, HR and governance system
Social capital
Social capital
  • Our customers
  • Corporate social investment
  • Our brands and reputation
  • Regulatory and governmental authorities
Manufacturing capital
Manufacturing capital
  • Production and research facilities
Natural capital
Natural capital
  • Natural resources (land, air and water)
    * Contribution to Group profit before tax.
OUTCOMES   Outputs World-class socially responsible manufacturer and retailer of tiles, sanitaryware, bathware and vinyl flooring, and other related home-finishing products

Legal structure is presented on page 12.

System-wide turnover of
R10,0 billion
    Profit after tax of
R1,8 billion
    Cash balance of
R1,2 billion
2 545
    Paid to employees
R792 million
    Improved customer sentiment scores
Training spend on employees of
R17 million
    Franchised stores
    Royalty income of
R152 million from franchisees
Estimated market value of property portfolio
R3,8 billion
    Capital expenditure of
R622 million
    Total dividends of
R941 million paid
Total taxation of
R539 million
    Social economic development spend of
R15,6 million
    Production volumes
46 million square metres of tiles
Production volumes
1 892 493 pieces of sanitaryware
    Environmental rehabilitation spend of
R2,8 million
    Production volumes
13 010 735 bags of adhesive

Ethical and sound governance