The Group believes that a productive workplace is characterised by an environment in which service, efficiency and harmonious teamwork relationships are of primary concern to all.   To achieve this all employees will be:   Hard working, “hands on” and involved;     respectful of and act with fairness to all employees , franchisees, customers, suppliers and any other person with whom they may come into contact;     honest, and act with integrity and in good faith;     focused on customer service;     partners, and act in a spirit of partnership with fellow employees , suppliers and franchisees .