Our stakeholders

Our stakeholders influence and are affected by our policies, strategies and activities. The table below provides a summary of how value is derived for stakeholders, how we engaged with them, which of our material risks impact them and which information provided in our IAR is of importance to them.



1. SHAREHOLDERS AND FINANCIAL COMMUNITY

We strive to provide a sound investment case for the Company

Concerns and value derived   How we engage with our shareholders and financial community Material
risks*
Further information
  • Sustainable earnings growth
  • Acceptable return on
    investment and dividends
  • Competent and ethical leadership
  • Good corporate governance
 
  • JSE SENS announcements
  • IARs
  • Annual general meetings
  • Group website
  • Results presentations
  • One-on-one interactions
    with investors
  • Annual and interim results
1
Chairman's statement
2
Material issues, risks and
opportunities
3
CEO's report
4
Review of operations
5
CFO's report
6
Financial results summary
  Corporate governance report
  Financial statements

2. EMPLOYEES

With our high-performance culture, we build strong, accountable teams and offer career growth and development

Concerns and value derived   How we engage with our employees Material
risks*
Further information
  • Job security
  • Career development
  • Remuneration and recognition
  • Equal opportunities
  • Training and skills advancement
  • Conducive working environment
 
  • Employee surveys
  • Performance reviews
  • Training and skills development opportunities
  • Newsletters
  • Roadshows
  • Regular meetings, extensive operational visits and other interactions
3
Chairman's statement
4
Material issues, risks and
opportunities
5
Transformation report
CEO's report
Review of operations
Value added statement
Corporate governance report

3. FRANCHISEES

Our profitable and sustainable franchise model supports the Group's growth and provides opportunity for entrepreneurs

Concerns and value derived   How we engage with our franchisees Material
risks*
Further information
  • Strong brands
  • Product quality
  • Efficient and effective supply chain
  • Marketing spend
  • Good store location
  • Franchise and business management support
  • Profitable operations
 
  • Annual brand conferences
  • Franchisee forums
  • Personal contact
  • Call-in and online support
  • Roadshows
  • Regular meetings, extensive operational visits and other interactions
1
Chairman's statement
2
Material issues, risks and
opportunities
3
CEO's report
4
Review of operations
5
6
 
 

4. SUPPLIERS AND BUSINESS PARTNERS

Our operations are supported by various suppliers and business partners

Concerns and value derived   How we engage with suppliers and business partners Material
risks*
Further information
  • Continuity of support
  • Timely payment
  • Fair treatment
  • BBBEE compliance
  • Profitable operations
  • Volume growth
 
  • Regular and fair procurement interactions
3
Chairman's statement
4
Material issues, risks and
opportunities
6
CEO's report
  Value added statement
  Corporate governance report

5. GOVERNMENT AND REGULATORS

We strive to comply with all legislative and regulatory requirements

Concerns and value derived   How we engage with government and regulators Material
risks*
Further information
  • Compliance with legislation and regulatory frameworks
  • Tax revenues
  • Transformation initiatives
  • Support for communities
  • Responsible consumption of natural resources
 
  • Regular interactions and submissions to relevant
    government institutions and regulatory bodies
1
Transformation report
3
Environmental report
4
Value added statement
6
Corporate governance report
Financial statements

6. COMMUNITIES

Our success is dependent on the wellbeing and advancement of the communities in which we operate

Concerns and value derived   How we engage with our communities Material
risks*
Further information
  • Economic and social support
 
  • Local job creation opportunities
  • Corporate social investment programmes
1
Supporting our communities
3
Environmental report
4
Corporate governance report

7. CUSTOMERS

Our customers are central to all that we do and we strive to exceed their expectations and needs

Concerns and value derived   How we engage with our customers Material
risks*
Further information
  • Strong brands
  • Value and quality offering
  • Location accessibility
  • Positive customer shopping experience
  • Safe shopping environment
 
  • Call-in and online support
  • Print, digital and social media
  • IARs
  • Regular store visits
  • Annual and interim results
1
Supporting our communities
3
Environmental report
4
Corporate governance report

* Refer to material issues risks and opportunities.