Creating value through our
business model

INPUTS

Through effective and sound management of our capitals, we create sustainable value.

HUMAN CAPITAL

  • Our workforce, partners and franchisees
  • Skills and training
  • Ethics
  • Transformation
  • Health and safety
  • Values and culture

FINANCIAL CAPITAL

  • Cash generated from operations
  • Strategic direction
  • Risk management

INTELLECTUAL CAPITAL

  • Trademarks and brands
  • Product research and development
  • Knowledge, experience and practices
  • People, HR and governance systems


ACTIVITIES

A key strength of the Group is our integrated business model.

FRANCHISING

17%*

2019: 16%

Bearer of Group trademarks

MANUFACTURERS

34%*

2019: 35%

Manufacturer and supplier of tiles, sanitaryware, bathware, grout, adhesive, paint and related products

PROPERTIES

15%*

2019: 14%

Well maintained and strategically positioned property investments


SUPPLY AND SUPPORT SERVICES

13%*

2019: 16%

Distributors of imported tiles, brassware, accessories, tiling tools, wooden flooring, cabinets, d├ęcor and shower enclosures. Provider of various group services including IT, HR and marketing

RETAIL

21%**

2019: 19%

Retailers of tiles, wooden flooring, brassware, bathroomware, hardware, accessories, lighting and other home-finishing products


* Contribution to Group profit before tax.

MANUFACTURED CAPITAL

  • Production and research facilities
  • Procurement and supply chain

NATURAL CAPITAL

  • Natural resources (land, air and water)
  • Projects to reduce carbon footprint

Our business model supports delivery of our strategy and is shaped by our purpose, mission, values and beliefs.

OUTCOMES

OUTPUTS

  • System-wide
    turnover of

    R9,3 billion


  • Profit after tax of

    R1,0 billion



  • Cash balance of

    R860 million



  • Employees

    2 609


  • Paid to employees

    R790 million


  • Improved
    customer

    sentiment scores


  • Training spend on
    employees of

    R16 million

  • Franchised stores

    71


  • Royalty income of

    R129 million

    from franchisees


  • Estimated market
    value of property

    R4,3 million


  • Capital expenditure
    of

    R614 million

  • Total dividends of

    R1 481 million

    paid


  • Total taxation of

    R416 million

    paid

  • Social economic
    development
    spend of

    R19,9 million

  • Production volumes

    40 million

    square metres
    of tiles


  • Production volumes

    1,3 million

    pieces of
    sanitaryware

  • Production volumes

    13,2 million

    bags of adhesive

  • Solar power
    generation of

    1,7 million kWh

    at Sanitaryware
    factory


  • Carbon footprint reduction of

    13%


World-class
socially
responsible
franchisor,
manufacturer
and retailer
of tiles,
sanitaryware,
bathware and
other related
home-finishing
products


Legal structure is presented on our group structure.

Ethical and sound governance and corporate social responsibility underpin our business model