Currently viewing: Key stakeholders

Key stakeholders

Responding to our stakeholders

1. Shareholders and financial community

Concerns     How we engage with our shareholders and financial community     Material risks*     Further information
  • Sustainable earnings growth
  • Acceptable return on investment and dividends
  • Competent and ethical leadership
  • Good corporate governance
   
  • JSE SENS announcements
  • Integrated Annual Reports
  • Annual general meetings
  • Group website
  • Results presentations
  • One-on-one interactions with investors
    CEO's report and review of operations
Key material risks, controls and strategic imperatives report
Financial review
Corporate governance report
Financial statements

2. Employees

     
Concerns     How we engage with our employees     Material risks*     Further information
  • Job security
  • Career development
  • Remuneration and recognition
  • Equal opportunities
  • Training and skills advancement
  • Conducive working environment
   
  • Employee surveys
  • Performance reviews
  • Training and skills development opportunities
  • Newsletters
  • Roadshows
  • Regular meetings, operational visits and other interactions
    CEO's report and review of operations
Key material risks, controls and strategic imperatives report
Corporate governance report
Value added statement

3. Franchisees

     
Concerns     How we engage with our franchisees     Material risks*     Further information
  • Strong brands
  • Product quality
  • Efficient and effective supply chain
  • Marketing spend
  • Good store location
  • Franchise and business management support
   
  • Annual brand conferences
  • Franchisee forums
  • Personal contact
  • Call-in and online support
  • Regular store visits
    CEO's report and review of operations
Key material risks, controls and strategic imperatives report
 

4. Suppliers and business partners

     
Concerns     How we engage with suppliers and business partners     Material risks*     Further information
  • Continuity of support
  • Timely payment
  • Fair treatment
  • BBBEE compliance
   
  • Regular and fair procurement interactions
    Key material risks, controls and strategic imperatives report
Corporate governance report
Value added statement

5. Government and regulators

     
Concerns     How we engage with government and regulators     Material risks*     Further information
  • Compliance with legislation and regulatory frameworks
  • Tax revenues
  • Transformation initiatives
  • Support for communities
  • Responsible consumption of natural resources
   
  • Regular interactions and submissions to relevant government institutions and regulatory bodies
    Corporate governance report
Value added statement

6. Communities

     
Concerns     How we engage with our communities     Material risks*     Further information
  • Economic and social support
   
  • Local job creation opportunities
  • Corporate social investment programmes
    Environment and sustainability report
Corporate governance report
Supporting our communities

7. Customers

     
Concerns     How we engage with our customers     Material risks*     Further information
  • Strong brands
  • Value and quality offering
  • Location accessibility
  • Positive customer shopping experience
   
  • Call-in and online support
  • Print, digital and social media
  • Integrated Annual Reports
  • Surveys and Mystery Shopping
  • Regular store visits
    CEO's report and review of operations
Key material risks, controls and strategic imperatives report

* Refer to Key material risks, controls and strategic imperativ.